211 Aufrufe
2nd Line Support Engineer (gn)

Schwahn KG

Stellenbeschreibung

We are looking for a 2nd level support to take care of the Windows and Mac workstations on site.

TASKS
• Provide technical and troubleshooting assistance related to computer hardware, software and other tech tools and products in a form of combined 1st and 2nd level technical support
• Prepare Mac and Windows machines with our predefined OS builds / applications
• Perform user onboarding training for new hires
• Complete user offboarding, collecting laptops & iPhones and store in our stock
• IT related relocation tasks, moving IT devices from one desk / floor to another desk / floor
• Printer management
• Meeting room & devices management
• Work with back office / facilities on device purchase / store in stock
• Keep the IT room clean and tidy
• Work for end users in the desk location performing hardware or software troubleshooting (no remote work, only onsite troubleshooting)
• Handle Network / WiFi issues as needed
• Own the tickets assigned to the engineer in the ticketing system and update regularly without any SLA breaches
• Work closely with 2nd level onsite engineers for daily tasks distribution

REQUIREMENTS
• Successful training as IT specialist for system integration or comparable qualification as well as several years of professional experience
• Work experience in troubleshooting Mac and Windows machines, as well as experience deploying Windows 10, O365
• Good knowledge of Jamf Pro, Intunes and G-suite (at least one is mandatory)
• Good to have knowledge in Cisco WebEx, VPN, Office 365
• Experience with network technologies and good knowledge of ticketing systems
• Good at multitasking and prepared to adjust the work priorities to meet clients’ needs
• Fluent English language knowledge strongly required, German or any other EU language is an advantage
• Experienced working in multinational teams, i.e. sensitive of cultural differences and adaptable
• Highly motivated, flexible person with quick learning ability
• Demonstrable problem solving and analytical skills
• Outstanding communication skills

ATTRACTICE CONDITIONS
• regular working hours
• good public transport and road connections
• diversified field of activity
• long-term job perspective

Details zum Stellenangebot

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