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Support Engineer (m/w/d)

ACTIEF Personalmanagement GmbH Arbeitnehmerüberlassung


Are you inspired by exciting IT projects for well-known customers? Thrilling work at the limit of what’s technically feasible? Then come to FERCHAU, the market leader in engineering and IT, with more than 8,400 employees at over 100 sites. Become one of over 2,500 IT consultants and work on IT projects that demand your entire knowledge base and thus also advance your personal development.

Support Engineer (m/w/d)

Ihre Aufgaben:

Innovativ und verantwortungsvoll – Ihre Aufgaben sind herausfordernd.
*Responsiblity in defining, implementing and executing the global support concept to ensure a seamless & high-quality support service of IoT solutions
*Definition and implementation of customer-centric global support processes together with process experts and the development organisation in a international team within agile work environment
*Investigation and troubleshooting of issues including determining root cause, recover customer data, prioritize solutions and develop proactive measures
*Close collaboration with market organizations for global issue prioritization, proactive communication, customer data recovery and issue resolution
*You are the point of contact, escalation, guidance, training, and mentoring for the different software solutions worldwide

Leistungsstark und perspektivisch – Ihre Zukunft kann sich sehen lassen.
* Hohe Planungssicherheit durch unbefristeten Arbeitsvertrag
* Gezielte Förderung Ihrer fachspezifischen Kompetenz
* Flexible Arbeitszeitgestaltung für beste Work-Life-Balance

Ihre Qualifikationen:

Kompetent und vielseitig – Ihr Profil spricht für sich.
*Completed Bachelor’s degree in business information technology, information systems or similar
*More than 5 years of experience in web-based application software support and customer service
*Strong knowledge of databases, respective query languages and data migration concepts
*Advanced knowledge and experience with ITSM tools like ServiceNow or Google Analytics, Atlassian toolchain like JIRA and Confluence and problem resolution processes in an agile team environment
*Experience in system management for cloud-based, customer facing applications, ideally with experience in the IoT domain
*Fluent English and willingness for international travel

Does our offer sound like it’s directed at you? Then we look forward to receiving your application – online quoting reference VA28-84620-A to Frau Annika Ruckstädter. Our promise to our customers is the same we make to you: we help you develop.

Details zum Stellenangebot

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